Problems receiving e-mail notifications occur when:

• The e-mail address you are using is invalid or typed incorrectly. Ensure that any e-mail addresses you include on pages or in profiles is valid, accurate and, that you have direct access to your mail. Squarespace does not host e-mail; notifications are sent directly to the mail address you specify. To check the accuracy of your e-mail address, click on your name in the upper right of the screen and select Edit Profile.

• The e-mail account you are using has settings applied preventing your mail from arriving. Check your spam folder/junk mail folder to see if mail is getting redirected to your spam folder. If so, change your e-mail settings to prevent this. If you are using GMail, you can mark mail as "not spam" and add a filter to prevent messages from "services@squarespace.com" from being blocked. See Gmail instructions below.

• The e-mail you are using has been unsubscribed. If you clicked the "unsubscribe" link in the footer of an e-mail notification, this automatically removes your address from receiving further subscription updates. You will need to e-mail: support@squarespace.com -  to request your e-mail address be removed from the Unsubscribed List.

How to Keep Subscriptions out of GMail Junkmail

• Open your Gmail account on the web
• Click Settings at the top of the screen
• On the next screen click Filters, then click Create a new filter.
• On the Create a Filter screen type in services@squarespace.com in the 'From' box, then click Next Step.
• On the next screen check the box for 'Never send it to Spam' then click Update Filter.

Last updated on July 22, 2010 by Salley Trefethen



Last updated on September 30, 2010 by Salley Trefethen